Deliveries, Return & Refund Policy

 
What is your online return policy?
Many quality steps are taken to ensure your products arrive in excellent state. It is very important you inspect the purchase upon arrival either by the furwoodd team or third party company such us FedEx.
Items delivered by Furwoodd that were received damaged or have a manufacturers defect: 
You have 72 hours after a Delivery + Assembly or Free Doorstep Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for Delivery + Assembly or Free Doorstep Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance. 
  • Items can be exchanged within 3 (three) days of invoice date ( Date on which the invoice was made) provided that items are not delivered or taken/ collected by the customer. However this is not valid incase of last pieces. No exchange is permitted for specially ordered or custom made items / mattresses

  • Again Refund are permitted only if item is found to be damaged or defective during delivery time and if such a damage or defect cannot be rectified by Furwoodd. Such a damage or defect should be notified immediately to the delivery technician and the customer service team at the time of delivery. In any other case there shall be no refunds.
Return Requirements/ Eligibility
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the No-Hassle Delivery + Assembly or Free Doorstep Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.  
Exchanges/Refunds
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s). With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 90 days following receipt of the return items for any credit or refund to display on your credit card statement. In the case of exchange, normal delivery times are applicable.